F.A.Q
Note:
(A). If you have not received the email, please check your Junk-box in your Email.
(B). Regarding the Credit Card Payments, whether payment success or failure, you will receive the payment email. So the payment will be subject to whether received the Bank deductions information, you can also check your account after payment.
(C). When you make a purchase, if there is a "Do not honour or Declined", please contact the bank to solve the problem. And then place an order again. Thank you.
Are your items Authentic?
All products are factory direct with big discount. Quality is 100% guranteed. As we can guarantee you: WHAT YOU SEE IS WHAT YOU WILL GET!! If you find any quality problem, when you receive the items, you can just send the items back to us, we will offer you a full refund.
What are your methods of payment?
We accept Credit Cards, Western Union(please contact us via email if you want to pay via WU), etc.
How to trace my order?
We will provide you with tracking number via e-mail once your items have been shipped out.
How long will it take for my items to arrive?
Generally you will get your items in 6-10 days after your order has been processed. In most cases, the items are received in 7 business days; however we named 15 days in case of delays. If you need a rush delivery, like UPS/DHL, you need to pay extra $25 per piece, then you will get your items in 3-5 days.
How do I contact online service after payment was made?
You can contact us via email. All inquiries are answered within 12 Hours. If you have not heard from us, please check your Spam Mail.
Do we issue refunds or exchanges?
There are no returns/exchanges allowed unless wrong bag or wrong size bags was received. Ex: Ordered color blue, received color red (based on tags). If you received wrong items, or you find any quality problem, you may return your items within 5 days since the Receipt date. Well the items need to be under intact. Please make sure to send back all accessories (including the box), otherwise the exchange will be ignored.
My credit card was declined, now what?
There are various reasons for a declined credit card transaction.
The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.
While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
If your credit card is still not being accepted here are some suggestions:
- Wait 1 day and try again
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure you have correctly typed the name on the front of the credit card
- Try a different credit card
Why your website says my package was delivered, but I have not received anything yet?
Its just an order status for us, it means your items have been shipped out, you will get your items in 5 days.
You can track your package follow these links if you have got the tracking number from us.
1: http://www.ems.com.cn/english-main.jsp (EMS)
2: http://www.dhl.com/splash.html (DHL)
3: http://www.ups.com/ (UPS)
4: http://www.fedex.com/as/ (FEDEX)